Case study · March 2021
Laptop dropped on the floor – data recovered quickly
The problem
He dropped his laptop on the ground by accident, and could no longer reach the data on it.
The result
The data was recovered in a short time.
“I dropped my Laptop on the Ground accidentally. I would have lost hope without your help.”
What a drop does to a laptop drive
If the laptop has a spinning hard disk, a drop while it is running can make the read/write heads touch the platters. The drive may then click, stay silent, or be very slow. Every power-on after that can scratch the platters further.
If the laptop has an SSD, the drive usually survives the knock, and the problem is more often the laptop's board, screen or the SSD connector. In both cases the data can often be recovered, as long as the drive is not run again and again.
If this happens to you
- Don't keep switching the laptop on to 'see if it works'.
- If you hear clicking or scraping, turn it off at once.
- Don't open the hard disk itself.
- Bring the laptop, or just its drive, for a free diagnosis.
Free diagnosis · exact price before work · no data, no fee · free pickup in Pune and PCMC, free courier from the rest of India.
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Frequently asked questions
My laptop fell and won't start. Is the data gone?
Usually not. Often only the laptop is damaged, or the hard disk needs lab work. Stop powering it on and get it checked.
Should I send the whole laptop or only the drive?
Either works. If you are unsure how to remove the drive, send the laptop.
How long does it take?
If only the laptop is damaged, often a day or two. A physically damaged hard disk usually takes 3–5 days.
Every recovery depends on the condition of the device. This case describes one customer's result in their own words; your diagnosis tells you what is possible for yours.