These terms apply when you submit any hard drive, SSD, laptop, mobile phone, memory card, pen drive, DVR/NVR, server, RAID, NAS or other media to DataExpert for diagnosis or data recovery.
1. Ownership and permission
You confirm that you own the device/media or have the owner's permission to submit it to DataExpert for diagnosis and data recovery.
2. Data recovery risks
Data recovery is attempted on media that may already be damaged, corrupted, tampered with or infected. Physical or logical recovery work carries inherent risk and may not restore the device to working condition.
3. Warranty disclaimer
Opening, repairing or attempting recovery may void manufacturer warranty. DataExpert is not responsible for manufacturer warranty claims or warranty loss resulting from diagnosis or recovery work.
4. Diagnosis, quote and approval
Diagnosis is free unless a special inspection, donor part, courier, shipping or handling cost is agreed in advance. Recovery work begins only after you approve the quotation.
5. No Data, No Fee
If no data is recovered, no recovery charge is payable. Any donor spare part, shipping, inspection or handling cost specifically approved by you remains payable even if recovery is not successful.
6. Time estimate
Normal recovery time is estimated at 1 to 7 working days, depending on fault, storage capacity, media condition, parts availability and case complexity. Emergency cases may be handled separately on request.
7. Tampered or previously attempted media
If a device was opened, repaired, tampered with, or previously attempted by another person or company, recovery risk may be higher and additional inspection, donor-part or handling charges may apply after your approval.
8. Donor parts and head replacement
Where required, DataExpert may use donor drives or spare parts during recovery. Donor parts remain the property of DataExpert unless separately purchased by the client. Complex physical cases may require additional approved charges.
9. Results and partial recovery
Recovery depends on media condition. Bad sectors, platter scratches, degraded components, overwritten data, malware damage or unreadable areas can result in partial or no recovery. If you accept partially recovered data, approved charges remain payable.
10. Malware-infected media
Media containing malware, ransomware or malicious software may need additional handling. DataExpert may refuse unsafe work, charge approved additional handling fees, or return the media if processing is not safe.
11. Shipping and courier
DataExpert is not liable for damage or loss during courier/transit. Customers are advised to pack devices securely using bubble wrap or a soft cloth, a small padded box, and reliable courier or pickup service.
12. Confidentiality and data deletion
Your data is kept confidential and used only for recovery, verification and delivery. Recovered data is normally deleted from DataExpert systems 24 hours after delivery or case closure unless otherwise agreed. See our Privacy Policy.
13. Unclaimed devices and data
DataExpert is not responsible for keeping your device or data for more than 7 days after we inform you that it is ready. A device not collected within 7 days will be scrapped or donated, and no compensation will be given for it. We will try to contact you using the details provided before that.
14. Contact
Questions? Email contact@dataexpert.co.in or WhatsApp us.